BMS Service Desk -> BMS Help Desk Solution

BMS Service Desk > BMS Help Desk Solution

BMS Soft’s approach to this challenge is to provide a simple, efficient, and economical solution that fits small business needs by reducing operational expenses with quick return on investment (ROI). 

The key driver of BMS Soft's Help Desk Management solution is automation of incident management.

Our solution tracks the entire incident lifecycle including resolution and closure of trouble tickets. Additional self service options with knowledge management capability increase the quality of service for end-users while decreasing the load on the help desk.

BMS Soft's Help Desk Management Solution provides powerful capabilities for workflow management, reporting capabilities, automated alarms/alerts management, an executive dashboard application, and flexible integration capabilities with 3rd party solutions.

BMS Help Desk offers the following possibilities:

•     Web Help Desk Technology;
•     Incident Management;
•     Communication & Correspondence;
•     Help Desk Management;
•     Account Management (LDAP & AD);
•     Service Level Agreement;
•     Knowledge Base Management (FAQs)
•      Asset Management (ITIL – CMDB);
•      Approval/Change Management;
•      Task Management;
•      Survey Management;
•      Billing & Parts Management.