Contact Centre

BMS Contact Centre – is the complex of the hardware and software algorithms supposed for the users’ applications filling (received by phone or by other means of communication), their routing, task solution controlling and rendering the result information to the user.

This contact centre is primarily necessary wherein the other means of communication can cope adequately with the potential customers’ influx (or cope poorly). By the way, call service is the company’s image as basing on this activity quality the customer can make some conclusion how correctly the company will process the request under the frame of their future mutual cooperation.

BMS Contact Centre function:

Automated system for the management of effective work with Customers and optimisation of Customer's company internal processes.

Our system will provide You:

•   Receipt, registration and processing of requests and applications from the public
•   Fast forwarding of requests and applications to the responsible person (redirection in real time or as a text message to the cell phone).
•   Control and monitoring of requests and applications processing
•   Management of contacts and customers interaction history
•   Full automation of management processes, control of the public requests processing and execution
•   Analysis of unresolved requests causes - in case of services cancellation the cancellation reason will be established and included in the history of the client's application that will help in future to avoid the outflow of potential customers to competitors.
•   Client feedback based on services provided
•   Possibility of communication with clients regardless of the location: clients apply for a single telephone number throughout the country, worldwide;
•   Provide reporting and analysis in various sections (in the form of tables, graphs, charts and temperature maps)