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BMS Contact Centre > Classification of BMS Contact Centre business tasks – Sales
There is set number of issues specific for sales department that allow Customer to maintain a high level of customer service and to have competitive advantages.
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• The operation of each received call or customer's application through the web-site: - correctly configured IVR, - flexible routing, - automated processing of requests - call-back, - replies templates • The ultimate control over the operators – the possibility to records the conversations, web -, e-mail requests allow to identify and eliminate the "failure" reasons. • Quickness of customer service and minimization of waiting period, including for web and e-mail request - control, flexible call distribution, and automation of delivery of frequently requested information will increase the speed of customer service, and integration with CRM-systems and external databases enables to personify the service. • Advertising campaign estimation – branched multi-level questionnaire will help to estimate any outcome, including advertising company, the possibility to make inquiries of any complexity clients among the clients in a manual or automatic mode. • Constant availability of the company - the possibility to process not only traditional telephone calls, but also web - and e-mail requests – that will expand the sales geography and increase the availability of your products. The possibility to realize clients’ auto-notification both in voice and fax mode will make any Contact Centre day and night! • Outgoing ad initiatives - the possibility of mass outgoing mailings and phone campaigns will help to attract new and to hold existing customers; the inquiries will help to evaluate their results. |
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